INCLUDE RGA# THAT WAS ISSUED AT TIME OF PURCHASE! If RGA # is lost, please call Customer Service at (800) 955-0476. Have your original invoice at time of phone call to give all appropriate information for return.
Core return freight is the responsibility of the customer
FULL CREDIT WILL BE GIVEN WHEN:
In order to receive full core credit, your core(s) must be returned within 60 days from receipt of order. It must be as is “off the engine.” Full core credit will be given if core meets acceptance criteria. Cores that are damaged during shipment to [sitename] are the responsibility of the customer and their shipping company.
½ CORE CHARGE CREDIT WILL BE GIVEN WHEN:
Core is acceptable but has been returned after 60 days of invoice and before 180 days
Slightly damaged housing or camshaft
No Core Credit issued when:
Cores is seized or hydraulic head is cracked
Excessive damage ( Heavy use of Bio-diesel and rust are common causes for unacceptable core)
Core is fire damaged
Core is returned after 180 days/6months
Please do the following when returning a core:
Make sure you have removed all fittings from your old unit
Drain all fuel and oil from unit
Package cores so that fuel and oil does not escape from the package
NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.
Please re-use boxes and bags that parts were shipped in originally. These boxes are UPS approved to reduce damage while being handled in freight.
All shipping charges are the responsibility of the customer
Please write on the box “Core Return” and have RGA # clearly written on the outside of box
Include copy of original invoice and RGA inside box
PLEASE RETAIN RGA#, INVOICE # AND TRACKING NUMBER UNTIL CREDIT IS RECEIVED BY YOU. We do not research by customer name, only invoice # or RGA #.